🕯️ Return Policy – Candles

Thank you for purchasing our handcrafted candles. We want you to enjoy every one of them. If for any reason you are not completely satisfied, please review our return policy below:

🔹 1. Return Window

We accept returns within 14 days of receiving your order.

🔹 2. Product Conditions

To process a return, the candle must meet the following requirements:

• It must be unused, unlit, and in perfect condition.
• It must include its original packaging and any accessories.
• We do not accept returns of candles that have been lit, melted, altered, or personalized.

🔹 3. Damaged or Defective Products

If you receive a damaged or defective candle:

• Please contact us within 48 hours of delivery.
• Photos or videos of the product and packaging will be required.
• We can offer a replacement, store credit, or full refund, depending on the case.

🔹 4. Return Shipping Costs

• Return shipping costs are the responsibility of the customer, unless the product arrived damaged or there was an error on our part.
• We are not responsible for lost return packages; we recommend using a tracked shipping service.

🔹 5. Non-returnable Items

• Personalized candles or custom-made items.
• Candles that have been used, lit, or damaged after delivery.
• Final sale items ("clearance" or “last chance”).

🔹 6. Refunds

Once we receive your return:

• We inspect the product within 3–5 business days.
• If the return is approved, the refund will be issued to the original payment method.
• Refunds may take 5–10 business days to appear in your account.

🔹 7. Exchanges

Exchanges depend on product availability.

If the item you want is not available, we will offer store credit or a refund.